Help & FAQs
How long until my order will ship?
We usually ship all orders within 1-7 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.
What shipping carrier do you use?
We partner with major shipping companies like UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package
Do You Ship to Multiple Shipping Addresses?
You can only specify one address per order on www.todsale.com
If you're buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.
How Does Shipping Work for Oversized Items?
Oversized items are large products including most furniture, bathtubs, multi-toilets, multi-bathroom sinks etc that must ship by Freight Outside Home Delivery Service due to size or weight.
Freight Outside Home Delivery Delivery covers delivery to the first dry area outside the home only. Delivery lead time is about 3-7 working days from the time it leaves our warehouse.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.
Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):
Very narrow driveway
Ferry for island locations, etc. (fees may apply)
The driver will need to park in a particular place
Delivery to a side door or garage entrance
Storage Fees: Daily storage fees may also apply if you do not accept delivery within 5 business days of the freight carrier’s first attempt to schedule delivery. If you missed the phone call from the freight carrier, then contact the freight carrier back as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees. Please make sure not to miss your delivery appointment; you may incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs.